There are GREAT leaders out there, and I am lucky and blessed to know one of them.
Have worked with him for 3 plus years. Recently we went for coffee. Hadn’t seen each other in some time.
The gracefulness, the kindness and the genuine interest in how I was doing, made me feel really thankful.
As the conversation carried on, he asked me very simply: You have helped me in the past. How can I help YOU?
I wanted to share this experience, because great leaders DO exist.
They show you how to be, they are not afraid to offer help, they respect themselves and their team members.
If you are a team member and lucky enough to have such a leader, be thankful.
If you are a leader, make sure to make your team feel appreciated, lead with grace and always by example.
I feel compelled to share this for EVERYONE to know!
There was a knock on my door and two very polite young ladies asked me for the keys to their new apartment.
I was taken aback because we have no rental units available.
Trying to figure out what happened, and very thankful that I know about fraud and scams, I asked them the following questions:
Where did you find the listing? – “On Craigslist”
Who did you make the payment to? – “Ummm we don’t know the name”
Call the person right now. – “Hello? What is your name please? Click….” They hang up on them.
What did the listing say? – “Send us the deposit now and when we also receive your first rent, we will mail you the keys!”
I was really surprised that young people who are daily on the internet and Social Media have absolutely no clue.
So I asked a few more questions:
Who would ever rent a place without seeing it first, and without meeting the landlord in person?
Who would blindly send any payment to any so called landlord just in good faith?
Did you use your credit card or Bank Account?
They used their Bank account which is now at risk of being attacked and emptied by fraudsters!
I advised them to go immediately to their Bank and file a claim and also to NEVER EVER rent, buy, or do anything on Craigslist or any other selling site.
Also explained and gave them names of legal Rental websites.
BE VERY VERY CAREFUL!
DO NOT TRUST ANYONE WHO ASKS FOR MONEY BEFORE THEY GIVE YOU A SIGNED LEASE.
DO NOT TRANSACT IN ANY WAY SHAPE OR FORM UNLESS YOU EITHER MEET SOMEONE IN PERSON, OR PURCHASE FROM A VERIFIED SOURCE!
We are in a new era. We are all trying to succeed, spread our message, sell our services and products.
It’s time to start rethinking how we approach marketing.
Snail mail, Facebook, Twitter, Snapchat, LinkedIn, Emails, Instagram and the list goes on.
There are companies that are starting to engage in a more respectful and less invasive way, which allows them success.
Who doesn’t receive at least 30 emails daily that sell something? A ton of emojis, exclamation points, proclamations and promises.
Who doesn’t open their mailbox to find coupons, catalogs, and envelopes with offers?
All this goes straight to the recycling bins unopened and unread.
1. We are wasting trees, paper and are inundating the recycling industry.
2. Prospective customers are closing their eyes and ears, because their space is invaded 24/7
3. You can’t scroll down your Facebook or Instagram account without seeing ads.
So let’s rethink all that and implement some much needed innovation. Some ideas I have been thinking of are:
Act professionally. Too many claims that can be debated are not a good way to approach customers. Imagine someone you have never seen before in your life, to come straight to your face and start hugging you and pushing you around. How would you feel? This is EXACTLY what I am trying to convey here.
Be 100% honest about what it is you are trying to sell!
Rethink your written message. One approach. EMAIL header: ABCD product/service we would appreciate your time to read this email. Email Body: Dear …., I/we are offering XYZ product/service and have been successful in 1,2,3. Would you be interested in finding out more? If yes please reply to this email. If not, we will respect your decision and not bother you again.
We have jumped in a war to be first, to make more, more, more…… Let’s take a step back and think!
Isn’t any brand’s or Company’s trustworthiness more important?
Once you establish your name in a respectful way, you can only succeed!
Any day a client says “WOW this was easier than I thought and I can’t thank you enough”, I know I have done something right.
I think of what I offer as the Robin Hood of small businesses and also the consumer who is so perplexed with operations, scams, fraud etc.
My clients are super happy, because all the trendy so called coaches/consultants have a different target and go for the big earnings.
So I decided to be the advocate of the small guy, (hair stylists, landscapers, plumbers, electricians and the list goes on), because EVERYONE forgets these people exist as businesses, are trying to survive and attract customers, but don’t have the technical knowledge to spread their message, or do their own bookings and bookkeeping.
Today was a good day. One of my clients, a great local electrician sat with me for literally 15 minutes, we created his invoice template, his booking calendar and his price-list. When we were done, I saw a gleam in his eyes, and a huge smile. This is worth all the time and effort.
Helping others with what we perceive as common knowledge without making them feel as they have no clue, is our mission.
Everyone has their talents. I could never do electric work. This doesn’t make me feel dumb or less than.
I help talented people by adding my talents to theirs and making them successful by feeling great about what they do and how they do it.
Here for anyone who needs help. Success in numbers. It takes a village!
Today’s business world is driven by competition, innovation, sales and marketing.
It is really bizarre that companies out there still communicate with their customers by mailing letters and expecting customers to reply via another letter.
Nobody will do this anymore. Write a reply to your request on a letter, then spend time and money to drive to the Post Office and mail you a response?
Your brand will decline faster than you think.
Unless you adjust your business model to what the market requires today, you might as well close your doors.
20-30 years ago, this was how businesses were ran. NOT TODAY!
Respect that there is a huge consumer piece of the pie that wants and demands convenience, fast service, modern practices.
If you want to keep existing and thriving, don;t be complacent.
Update your websites
Accept communication via your website
Stop demanding customers to send you a “FAX” or actually mail you a letter. Not happening anymore.
Learn from what the market is doing around you.
Modernize the way you operate
You will be amazed that modernizing your brand will actually reduce your overhead and bring you new business.
Adapt, keep an open mind, learn and protect your brand from unnecessary risk that comes from complacency!
You are a business owner and this is great!
There are a few rules to this game though. You cannot demand excellence from your employees, if you don’t educate yourself about the business you own.
Example that happened:
Local coffee shop.
A phone order is placed for 2 sandwiches.
15 minutes later customer arrives to pick up the order.
Order is not ready, employee starts the order.
Using bare hands without gloves to touch food. Big NO NO.
Bending over the counter to pick up mustard and other condiments, and her t-shirt and belly touch the meal being prepared.
Customer mentions it. The reply: Oh my t-shirt is clean.
Management nowhere around.
How would you feel if this happened to you?
Each business is different.
So do yourself a huge favor and learn about the rules of your specific business.
Then, sit and train your employees properly, so that obvious faux pas never happen.
This is what Business Consultants do. Teach you how to run your business properly.
Never Risk your reputation or business by thinking that you know everything.
Don’t expect shares, re-posts, commenting etc, if you never reciprocate.
Social Media needs interaction. Unless you pay the same respect and attention to others who follow you or are members of your pages, they will never return the favor.
Especially professionals you have worked with. If you don;t care, nobody else will. Show you are respectful, show you know how to follow requests for sharing posts or information. By sitting idle and just posting your own stuff, nobody will care.
It takes a village. The more visibility you want, the more effort you have to put in by actually reading posts by others, commenting, sharing etc. And this goes for EVERY Social Media Outlet.
Having a lot of followers that you never interact with, tells the world that you are only in it for yourself.
So, in order to gain momentum and get where you want, show RESPECT to receive respect!