You are a Business Owner! Congratulations!
I know it can feel intimidating, difficult and sometimes even confusing. I am here to help you navigate through this maze.
You provide services. Gardening, Landscaping, Cleaning, Business Consulting and so on.
Don’t let the technology of it all scare you. Here are a few golden rules that will help you succeed, retain and gain new customers and keep your staff happy:
- Keep a calendar. This is a must. Let’s say you offer your services Monday through Friday and you have 30 clients. It will be very hard for your staff and your customers to be happy with your results, if let’s say you interact with 15 of your customers in one day. Spread the days out so your calendar has 6 customers per day. Better servicing, your staff will have ample time to complete tasks, and most importantly, your customers will be happy.
- NEVER promise any customer that you will complete a job unless you are going to do it. It will hurt your business and show that you are unreliable.
- NEVER find excuses for not completing a task.
- Keep a notepad for every customer. In other words, one file per customer. You will say that this is too much. I will beg to differ. Reading through each customer’s notepad and reminding yourself and staff about tasks, you will always have a complete to-do-list per customer and can always mark completed. A lot of companies like yours have one notepad and keep writing notes on different pages. How productive is that? You will never remember where you wrote what and for which customer.
- NEVER settle for a job half done. You are the Business Owner. Be the mentor, the teacher and train your staff to be professional, finish every task for the specific day and customer.
- Show up at random times on random jobs, so that your staff will never slack. They will never know when and where you will be. Be the boss. Lead by example!
- NEVER tell a customer that you forgot to bring a necessary tool for the day’s work. Not your customer’s problem! Such mistakes will cost you assignments in the future.
So here you have it! GET ORGANIZED! It might be difficult in the beginning, but once you set your system up, it will be a breeze.
GOOD LUCK with your Business!