It doesn’t matter at all how small or big your business is.
You cannot have 2, 3 or 4 different Facebook pages, LinkedIn pages and Twitter accounts.
Your presence has to be cohesive, uniform throughout all Social Media channels.
I have seen clients who are trying really hard and the response online is zero! WHY? Because the person or company dealing with their Social Media Marketing is NOT paying attention, or is completely disorganized.
You are trying hard to land new clients, to retain business and to grow. How can you accomplish all that when any prospective client searches for you online and finds outdated profiles, pages and links? When you have more than one live profiles and non are properly set up to portray who you really are and what you really do?
1. Place your Logo on your website and ALL Social Media pages and profiles. Shows who you are and your brand starts getting recognized.
2. Have ONLY ONE Facebook, LinkedIn, Twitter, etc Page.
3. Link your website to ALL your Social Media pages, so that whenever you post an article, news, etc the content can be automatically shared throughout Social Media immediately.
4. Keep active on your Social Media profiles. Interact with others, like posts, comment, share. This is how you get traction.
5. If you are not sure about the person/company that deals with your social media marketing, don’t waste your hard earned money. ASK questions, follow up with them, make sure they represent your brand professionally, and do your company good.
6. Posting once every few months just to show you that they are working for you, will never get you results.
So I say it again! GET ORGANIZED!! Hire only the ones that are result driven, that will not put you in the back burner if you are not the multi millionaire company.
Feel free to contact me if you have any questions.
We all want to land customers, subscribers and leads.
There is one caveat. BE HONEST, CLEAR and TRANSPARENT!
Nothing is more important. When a prospective customer asks you how much your services cost, please don’t reply try us out for a 50% off. Be honest and open and state your prices.
If you are afraid that your prices might turn someone away, guess what? Maybe you should reconsider your prices!
Social Media participants are inundated by different ads by the hour! If you want to stand out and succeed, make the difference.
DON’T share marketing videos that promise we will learn something, only to get bombarded with cliche questions like: Are you tired of doing this or that?
Are you frustrated by this or the other… and on and on for 4 or even 10 minutes, nobody can fast forward… GET TO THE POINT ALREADY!
Usually the point is, pay us and we will show you how to…..
By the time any potential customer has the patience to sit through your blah blah blah you have lost the sale!
Honesty, simplicity, openness, and straight to the point.
I am selling potatoes. Do you want to buy them? They will cost you $xxx
We all understand the need to attract new customers. There are some rules though that can make or break your brand.
If you are not a professional marketer, do your company a huge favor and hire one.
Common mistakes made in trying to create your brand and attract interest are:
You post every single day. This is immediately turning people off, because in essence you are selling the same message with different pictures.
You promise a big picture but your actual product/service is only a fraction of this picture. BE CLEAR AND HONEST!
You change your course but have promised something else to your audience. Big mistake here. Publish an article of your change and explain the decision making.
You create constant questionnaires that basically have the same content, hoping to engage more people.
You are not looking at products that are using the same language as you for their marketing. Be very clear about what it is you are doing.
Make your product stand out by fine tuning your message. Be exact, be honest and respect the marketing deluge people are receiving daily on every Social Media Platform.
HIRE A PROFESSIONAL MARKETER. Never assume that reading a few How-To books will make you an expert.
After what I witnessed helping a friend the other day, I need to alert everyone.
We can never assume and take for granted that everyone who has an online presence is technically savvy.
A few examples: Doctors, Plumbers, Electricians, Architects, Hair Stylists and many more.
All these people are trying to land customers, and have a LinkedIn account, a Facebook account, a Twitter account and maybe an Instagram account.
The big risk here is the password use. Was helping my friend to update his Facebook page and noticed something that alarmed me.
He was using ONE yes ONE password for everything. His Bank account, his Social Media pages and his email.
I explained a few things and he thanked me for saving the day.
So here are some basic rules for everyone to follow:
NEVER USE ONLY ONE PASSWORD FOR EVERYTHING.
HAVE ONE PASSWORD FOR BANKING, ANOTHER FOR EMAIL AND ANOTHER FOR SOCIAL MEDIA.
NEVER USE YOUR NAME, BIRTH DATE, MAILING ADDRESS OR PHONE NUMBER AS A PASSWORD.
TRY TO USE NUMBERS AND LETTERS AS WELL AS SOME *&^%
IF YOU ARE NOT USING LASTPASS, CHROME OR OTHER PASSWORD MANAGER: Open an Excel Sheet and create a password list to remember them.
MAKE IT A HABIT TO CHANGE YOUR PASSWORDS A FEW TIMES PER YEAR.
I hope that this will help. If you are unsure, or have questions, please fell free to contact me and I will help you with this very important task.
You are working hard on launching your new product.
You are launching a new car.
You market it, but the message is confusing prospective buyers. You are using icons of a fork lift truck, or of a truck…. Yes these are vehicle types but what is your buyer expecting to purchase?
You are launching a brand new stove.
You market it by using icons of a microwave. Yes it belongs in the kitchen, but it is not what you are about to sell to the public.
You are launching a toilet cleaner.
You market it using bathtub icons. Yes a bathtub belongs in the bathroom but it is not what you are trying to launch and sell.
Ways to do it right:
* Keep blasting the internet with actual icons that pertain to what you are creating and will sell.
* Don’t jumble your message by generalizing what you are actually doing.
* If you start with one idea and evolve to something different, add it to your marketing strategy. Tell your story on every ad, every publication, every post.
Have a very clear message. Buyers are all about instant gratification and expect a simple yet very clear message that will engage them and interest them enough to give your new product a try.
Adhere to those rules, and you can only succeed and create happy loyal customers.
I read a lot of posts about people not supporting each other.
I know it feels like a let down. I know that you feel disappointed.
Don’t stop supporting other businesses and their people, even if they don’t give a second thought, or a supportive nod to your efforts.
They like that you support them, send you thank you notes, but when it comes to reciprocate, they rarely if ever show up.
It doesn’t matter at all. Keep being who you are, give from your heart and never let other people’s behavior change your integrity, passion, and willingness to help without expecting anything.
We are all trying to make it in this world. Yes, it would be great if everyone was as supportive, giving and helpful. But this is not the case.
Keep fighting your fight, keep striving for the best. Just don’t change because of other people’s indifferent behavior.
Social Media platforms, big words of encouragement and promises for support are a dime a dozen.
Actual actions matter. So if you don’t feel the love and support from your peers or from people you support, don’t give up. Don’t be frustrated or disappointed. It’s not worth it.
Be honest, be kind, be helpful. Let other people be who they are.
They will always keep asking for your help when they need you. They will never support you.
Let’s make it in this world without expecting anyone’s support, help or encouragement.
We are fighters! We can do this!
Are you aware that the real estate of your e-commerce website is gold?
Imagine an actual brick and mortar store. You walk in and see exactly what they offer. No surprises there.
Don’t you think that it is to your advantage to treat your website the same way?
Your refund/return policies should be up front and center.
A lot of businesses make the mistake of having their return policy at the checkout page in small font, which of course people do not read because they just click your purchase button. Remember that we are in an instant gratification era on every level.
If you do it this way, it will result in chargebacks and return demands after your policy has expired, or even if you do not offer a return possibility.
So learn from this and do the right thing. Plaster your return/exchange/refund policy up front and center. This way, I have won almost every claim and chargeback, simply by copying and pasting the company’s policy on the chargeback reply, followed by a simple statement: Chargeback denied.
There is too much “scary” information out there and e-commerce businesses get confused.
Know this: IF you place a coherent policy on your website, and IF you look at your email inboxes daily, you will always succeed with any claims.
Contact Risk-Squad and we will be more than happy to help you implement everything
Geography? YES Geography has everything to do with returns, loss of revenue, chargebacks, fraud and lost inventory.
Whether you sell tangible or intangible goods online, you MUST know your global Geography.
If you sell anything that has to do with technology, it’s better to exclude some countries, rather than just targeting revenue to prove that your company is successful.
Experience has taught me that sales to under developed countries, or countries that do not have technology readiness, will result in loss of revenue and inventory.
Let’s say you sell to Albania as an example.
First and foremost, you need to know that their postal services are iffy at best, especially if an order comes from any town other than Tirana, which is their capital.
Second, if you are lucky enough and your item arrives, 8 out of 10 sales will become claims, returns and chargebacks because your product will not work at this country.
The same applies for downloadable products (intangible goods and services). Your back end MUST be able to disable any service as soon as it becomes a refund or chargeback because it is not as described. This is the most common reason for chargebacks and claims from such countries. Your sales and marketing teams are promising something that customers will take your word for it, believe in it and buy it.
So do your company a favor and learn your Geography, and also eliminate sale to some countries. It is a thousand times better to have solid sales in fewer countries, than global sales with problems, returns, cancellations and chargebacks.